University of South Carolina pioneers AI innovation with Microsoft 365 Copilot | Microsoft Customer Stories
Institutions are under pressure to improve efficiency while preparing students for an AI-driven job market. This customer story shares how the University of South Carolina adopted Microsoft 365 Copilot to automate repetitive tasks, break down silos, and support learning across campus. Read the customer story to learn from the university's experience, then contact Rack Systems to discuss how similar results could be achieved in your environment.
What is Microsoft 365 Copilot?
Microsoft 365 Copilot is an AI-powered tool that the University of South Carolina is using to automate tasks, support learning, and streamline operations across campus. It helps faculty and students save time on repetitive tasks, allowing them to focus on more valuable activities such as teaching and research.
How has Copilot impacted productivity?
The deployment of Microsoft 365 Copilot has led to significant time savings, with 84% of users reporting they saved between one and five hours per week. Faculty noted improvements in the quality of academic output and increased focus on higher-value research and mentoring.
What training and support does USC provide for Copilot?
USC has developed workshops and self-paced modules to train faculty and students on using Copilot. This includes guidance on effective AI usage, enabling students to generate study guides and refine their writing, while also preparing them for AI-driven workplaces through an AI Certificate Program.

University of South Carolina pioneers AI innovation with Microsoft 365 Copilot | Microsoft Customer Stories
published by Rack Systems
Rack Systems is an AI-driven technology partner helping East African businesses modernize securely. We guide cloud migration, data center networking, and AI adoption with solutions from AWS, Microsoft, Cisco, Intel, and Symantec. Customers gain stronger security, better governance, and more productive teams through practical guidance, curated content, and tailored IT consultancy.