AI is driving change across industries, even in places you might not expect. This customer story shows how ECE Group, a leader in real estate and retail, adopted Microsoft 365 Copilot to streamline workflows, enhance content creation, and empower teams across its organization. Read the story to learn how AI is transforming business operations, then contact Rack Systems Ltd to discuss what Copilot can do for you.
What challenges did ECE face before implementing Microsoft 365 Copilot?
ECE faced challenges with manual information searches, repetitive tasks, and time-consuming workflows. Employees spent significant time sourcing and compiling data from various sources, which was prone to errors and took away from their capacity to focus on more valuable tasks.
How has Microsoft 365 Copilot improved efficiency at ECE?
Microsoft 365 Copilot has allowed employees to quickly search the company's knowledge base and automate repetitive tasks. As a result, 70% of pilot participants reported that Copilot helped them complete their tasks more efficiently, freeing up time for learning, quality control, and customer relations.
What steps did ECE take to ensure the successful rollout of Copilot?
ECE conducted a pilot phase where employees selected participants to ensure a diverse representation of roles and activities. The compliance department was involved from the start to address data protection requirements, and training sessions were organized to support users. This holistic approach aimed to integrate feedback and foster interdisciplinary collaboration for long-term success.
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